Sales Policy – VogueeCiteino

Effective Date: January 7, 2025

Thank you for choosing VogueeCiteino for your musical instrument needs. Our goal is to provide exceptional products and customer service. By making a purchase from our website, you agree to the terms outlined in this Sales Policy.

1. Ordering and Payment

  • Placing an Order: Orders can be placed through our website vogueeciteino.com. By submitting an order, you agree to purchase the items selected and accept our sales terms.
  • Payment: We accept payment via major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods that may be offered at checkout. Payment must be completed before an order is processed.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. This email does not constitute acceptance of the order but serves as acknowledgment that we have received it.
  • Order Acceptance: Your order is considered accepted when we confirm the payment and begin processing your order.

2. Pricing and Taxes

  • Pricing: Prices for products are listed on our website and may change without notice. We make every effort to ensure that the prices listed are accurate. However, errors may occur, and we reserve the right to correct pricing mistakes.
  • Sales Tax: Applicable sales tax will be applied to your order based on the shipping address. Sales tax rates may vary depending on your location, and you will be notified of the tax amount at checkout.
  • Currency: All prices are displayed in US Dollars (USD) unless otherwise specified.

3. Shipping and Delivery

  • Shipping: We offer shipping to the United States and select international locations. The shipping fees will be calculated at checkout based on your location and the size/weight of the order.
  • Shipping Timeframes: Orders are typically processed within 1-3 business days. Delivery time varies depending on your location and the shipping method selected. Estimated delivery dates are provided at checkout.
  • Shipping Delays: Occasionally, shipping delays may occur due to circumstances beyond our control, including weather, holidays, or customs delays. We are not responsible for delays caused by third-party carriers.
  • Tracking: Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.

4. Order Cancellations

  • Cancellation Policy: Orders can be canceled within 24 hours of placing the order. If you wish to cancel, please contact our customer service team at info@vogueeciteino.com as soon as possible.
  • Cancellation After Shipping: Once an order has been shipped, it cannot be canceled. If you decide to cancel after shipment, please refer to our Refund and Returns Policy for instructions on returning the product.

5. Sales Promotions and Discounts

  • Promotions: From time to time, we may offer promotions, discounts, or special offers on products. These promotions are subject to specific terms and conditions, and we reserve the right to modify or cancel any promotion at any time.
  • Discount Codes: If you have a discount code, it must be applied at checkout to be valid. Discounts cannot be applied retroactively to an order after it has been placed.
  • Sale Items: Products marked as “sale” or “clearance” are eligible for purchase at the discounted price. These items are subject to the same return and refund conditions as regular products unless otherwise specified.

6. Product Availability

  • Stock Availability: We make every effort to keep our website updated with accurate stock information. However, in some cases, products may be out of stock or unavailable due to demand or supply chain issues.
  • Backorders: If an item is out of stock, you may have the option to place the item on backorder. You will be notified of estimated availability and delivery dates.

7. Product Warranty

  • Warranty Coverage: We offer warranties on certain products, which may vary by manufacturer. Please refer to the product’s individual warranty terms for more details.
  • Defective Products: If you receive a defective product, please contact our customer service team immediately. We will work with you to resolve the issue, including offering a replacement or refund.

8. Limitation of Liability

  • Limitation: VogueeCiteino is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use any products purchased from our website.
  • Product Descriptions: While we strive to provide accurate descriptions and images of the products on our website, there may be slight variations in the actual product. We do not guarantee that the product images, colors, or specifications are accurate in all cases.

9. Customer Support

If you have any questions or concerns regarding your order, product, or our sales policy, please contact us:

This Sales Policy is effective as of January 7, 2025. By placing an order with us, you acknowledge and agree to these terms. Thank you for choosing VogueeCiteino!