Refund and Returns Policy – VogueeCiteino

Effective Date: January 7, 2025

At VogueeCiteino, we are committed to providing high-quality musical instruments and ensuring that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, please review our Refund and Returns Policy below.

1. Return Eligibility

We accept returns for products that meet the following conditions:

  • Timeframe: Returns must be made within 30 days from the date of delivery.
  • Condition: The product must be in its original, unused condition, including all packaging, accessories, and documentation.
  • Exclusions: We cannot accept returns on the following:
    • Custom orders or personalized products.
    • Items that have been used or damaged after delivery.
    • Gift cards or digital products.

2. How to Return a Product

If you would like to return a product, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@vogueeciteino.com or call us at (504) 689-3610. Provide your order number and the reason for the return.
  • Return Authorization: Once we confirm that your return is eligible, we will provide you with a Return Authorization Number (RAN) and detailed instructions for returning your product.
  • Shipping the Item: Return the item to the address provided by our customer service team, including the Return Authorization Number. Please ensure the item is securely packed and includes any original packaging, labels, and accessories.

Return Shipping Costs: The customer is responsible for return shipping fees unless the item was defective, damaged, or an error occurred in the shipment. We recommend using a trackable shipping method to ensure the product is returned safely.

3. Refund Process

Once we receive your returned product and verify its condition, we will process your refund. The following details apply:

  • Refund Method: Refunds will be issued to the original payment method used at checkout. Depending on your bank or credit card provider, it may take 5-10 business days for the refund to appear in your account.
  • Refund Amount: If the return is approved, we will issue a full refund for the price of the product. Shipping charges are non-refundable unless the return is due to a defective item or our error.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will:

  • Provide a prepaid shipping label for the return.
  • Offer a replacement or full refund depending on your preference.
  • We may request photos of the damaged or defective product to help with our investigation.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the unwanted item for a refund and place a new order for the desired product.

6. Sale or Promotional Items

Items purchased on sale or with promotions are eligible for return under the same conditions as regular purchases. However, refunds will be issued based on the original price paid for the item.

7. Non-Returnable Items

Some items are non-returnable, including:

  • Gift cards
  • Special order or custom-made items
  • Used or damaged products

Please make sure to review your order carefully before purchasing.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return, please don’t hesitate to contact us:

This Refund and Returns Policy is effective as of January 7, 2025. We are committed to ensuring your satisfaction and will do our best to resolve any issues you may have with your purchase. Thank you for choosing VogueeCiteino!