Shipping Policy – VogueeCiteino

Effective Date: January 7, 2025

Thank you for choosing VogueeCiteino for your musical instrument needs. This Shipping Policy explains how we handle the shipping of your orders, including processing times, shipping methods, and other important information regarding your purchases.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Please note that processing time may vary depending on the availability of products and the complexity of the order.
  • Business Days: Monday through Friday, excluding public holidays in the United States.

2. Shipping Methods

We offer various shipping methods to accommodate our customers’ needs. Shipping options will be presented to you during the checkout process. Shipping carriers we use include, but are not limited to:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (for international orders)

Shipping costs will be calculated at checkout based on your location, the weight of the items, and the shipping method selected.

3. Shipping Rates

  • Domestic Orders: Shipping rates for domestic orders (within the United States) are calculated based on the size, weight, and destination of your order.
  • International Orders: Shipping rates for international orders will be calculated at checkout. Please be aware that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

Free Shipping: We offer free shipping on select orders within the United States. This offer is subject to specific terms and conditions, such as order minimums or promotions, which will be clearly stated at checkout.

4. Shipping Times

  • Domestic Shipping: Delivery times for domestic orders vary based on the selected shipping method:
    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Next-Day Shipping: Orders placed with next-day shipping will arrive the next business day.
  • International Shipping: Delivery times for international orders vary depending on the destination country and the selected shipping method. Generally, international shipments take 7-14 business days, but please note that customs processing may cause delays.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier’s website. If you do not receive tracking information within 5 business days, please contact us at info@vogueeciteino.com for assistance.

6. Shipping Restrictions

  • International Shipping: We currently offer international shipping to a limited number of countries. You will be able to view the available shipping options during checkout.
  • PO Box Addresses: Some carriers may have restrictions on delivering to PO Box addresses. If you use a PO Box, please ensure that the shipping carrier accepts deliveries to such addresses.
  • Hazardous Items: Some musical instruments, such as those that require special handling (e.g., items containing hazardous materials), may be restricted in certain shipping destinations.

7. Shipping Address

  • Accurate Information: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible at info@vogueeciteino.com. Once your order has been shipped, we cannot make changes to the delivery address.

8. Lost or Damaged Shipments

  • Lost Items: If your order is lost in transit, please contact us immediately. We will investigate the issue and, if applicable, file a claim with the carrier. We will work with you to resolve the issue as quickly as possible.
  • Damaged Items: If you receive a damaged item, please keep the original packaging and contact us immediately. You may be required to submit photographic evidence of the damage, and we will assist you with a replacement or refund in accordance with our Return and Refund Policy.

9. Customs, Duties, and Taxes (International Orders)

  • Customs Fees: International customers are responsible for paying any customs duties, taxes, and other fees that may be charged by their country’s customs office.
  • Customs Delays: Please note that customs clearance can sometimes cause delays in international shipments. VogueeCiteino is not responsible for any customs delays, fees, or complications.

10. Order Issues

If you experience any issues with your shipment, such as delays, missing packages, or damaged items, please contact our customer service team:

11. Contact Information

For further assistance with shipping or if you have any questions regarding the status of your order, please reach out to our support team at:

By purchasing from VogueeCiteino, you acknowledge and agree to the terms outlined in this Shipping Policy. Thank you for choosing us for your musical instrument needs. We look forward to providing you with the best service and delivery experience!